Team Member Care

Requirements have been put in place to ensure that care, caution, and attention to detail extend to the parts of the business Guests do not see.• When clocking in for their shift, Team Members are prompted to review a list of symptoms, including those ofCOVID-19. They know not to clock-in, but to go home if they are experiencing symptoms or have experienced symptoms in the past 24 hours.
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• Thermometers are available to our Operators for TeamMembers to be able to check their temperatures before entering the restaurant.
• Team Members are wearing face masks, or other face cover protection, in alignment with the CDC’s recommendation to help prevent the spread.

Hand Washing

All of our procedures are developed in strict adherence toCDC and FDA guidelines. The CDC and Surgeon General have advised hand washing with soap and water and alcohol-based hand rubs are the most effective ways to reduce risks of transmitting an infection.
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• Team Members have been instructed to wash their hands at an even greater frequency (this includes a minimum of every 30 minutes) and to sanitize hands more regularly.
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• To ensure adequate hand washing, we deployed new outdoor hand washing stations for restaurant Team Members to use when Team Members are outside for more than 5 minutes consistently, interacting with Customers, handling food, and/or handling cash transactions.

Food Safety

We are evaluating every aspect of our business to ensure we take all possible measures to prevent any potential spread of the coronavirus, including the way we prepare and package your meals.

• We are implementing contactless meal fulfillment for food served through our drive-thru, carry out and curbside.
• Additionally, we are instituting contactless procedures and other measures with our delivery partners to minimize potential spread. All third-party and Team Member Delivery meals are required to be sealed with delivery stickers to ensure they have not been opened since prepared and packaged.

Social Distancing

Our team has been innovating new procedures to help restaurants nationwide remain vigilant about social distancing and limit any physical contact with Guests during this time.Here are a few examples of changes we are making in restaurants:

• To help restaurant Team Members maintain six-feet separation from each other and Guests whenever possible, restaurants have been equipped with visual diagrams with guidelines.

Frequent Cleaning

CLYDE’S HOT CHICKEN restaurants utilize three different cleaners that are on the EPA list of antimicrobial products for use against COVID-19 or have been granted as acceptable to use to kill COVID-19.

Team Members use these products to clean and disinfect all high-touch equipment and surfaces every 30 minutes, including:
iPads, credit card readers, trays, point of sales systems, door handles, cash and delivery bins, tables and shelves.

Contactless

As Guests arrive at the restaurant and enter the dining room, it is important to know health and wellbeing is our priority.Below are ways that ways restaurants are working to ensure a safe and healthy experience:

• Hand sanitizer stations available for customer use.

• Separate restaurant Team Members will handle payment and meal delivery carry-out, so a Team Member who processes payment should not touch any packaging unless they first change their gloves and wash their hands. (Food preparation has always been done by different Team Members than those handling payments or serving Guests.)
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Clean Air

AIR SANITIZER™ is the industry’s first in-duct, air purification system that is both mercury free and zero ozone compliant.The AIR SANITIZER™ proactively treats every cubic inch of air conditioned space, reducing airborne and surface contaminants and pollutants through bi-polar ionization.